Which right ensures that a consumer can complain about a product or service?

The right to be heard is fundamentally about consumers having the opportunity to express their concerns or complaints regarding a product or service. This right empowers individuals to voice their dissatisfaction, enabling them to communicate issues directly to the seller or manufacturer. When consumers can raise complaints, it not only fosters accountability among businesses but also encourages better service and product quality in the marketplace.

In fostering an environment where consumers feel confident to express their opinions, this right contributes to consumer protection as it ensures that their voices are acknowledged and considered. This can lead to solutions, whether through refunds, repairs, or other forms of compensation, thereby enhancing the overall consumer experience.

Other rights mentioned, such as the right to safety, the right to be informed, and the right to choose, although very important in ensuring that consumers are protected and can make informed decisions, do not specifically address the complaint process. Instead, they focus on safety standards, access to information about products, and the freedom to select from a range of options. The emphasis on being able to voice concerns and have them addressed is what distinctly characterizes the right to be heard.